Refund policy

At [LifeEase], customer satisfaction is important to us.

If you are not completely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy carefully to understand your rights and the return process.

1. Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

  • The return request is initiated within [5 DAYS] of delivery
  • The item is unused, unworn, and in its original condition
  • The item is returned with original packaging, tags, and accessories
  • The product is free from customer-caused damage
  • Proof of purchase/order confirmation is provided

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within [5 DAYS] from the date of delivery.

Return requests submitted after this period may not be accepted.

To initiate a return, please contact us at:

[beniwalh3004@gmail.com]

Include:

  • Order number
  • Product name
  • Reason for return
  • Photos/videos 

3. Return Approval Process

Once your return request is received:

  1. Our support team will review your request
  2. You may be asked for product images/videos
  3. Return approval or rejection will be communicated within [7 BUSINESS DAYS]

If approved, return instructions will be shared via email.

4. Refund Process and Timing

Once the returned product is received and inspected, we will notify you of the refund status.

If approved, your refund will be processed within [6-7 business day].

Refunds will be issued to the original payment method.

Depending on your payment provider, it may take additional time for the amount to reflect in your account.

5. Exchange Options

We offer exchanges for:

  • Wrong item received
  • Damaged product received
  • Defective product
  • Size replacement (if applicable)

Exchange requests must be made within [5 DAYS] of delivery.

To request an exchange, contact:

[beniwalh3004@gmail.com]

Subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within [24–48 HOURS] of delivery.

Please provide:

  • Order number
  • Clear photos/videos of the issue
  • Packaging photos

Email: [beniwalh3004@gmail.com]

After verification, we will offer:

  • Replacement
  • Refund
  • Store credit

depending on the situation.

7. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Used or washed products
  • Items damaged due to misuse
  • Products without original packaging
  • Customized or personalized items
  • Clearance or sale items (unless defective)
  • Gift cards (if applicable)

8. Return Shipping Costs

Return shipping responsibility:

[LifeEase]

Examples:

Option 1: Customer Pays

Customers are responsible for return shipping charges unless the product is defective or incorrect.

Option 2: Store Pays

We will arrange return pickup at no extra cost.

If return shipping is customer-paid, original shipping charges are non-refundable unless the return is due to our error.

9. Refund Exceptions

Refunds may not be granted if:

  • The product is returned damaged by the customer
  • Return conditions are not met
  • The item shows signs of use
  • Return request is made after the allowed timeframe

10. Order Cancellation

Orders may be canceled before shipment.

If the order has already been shipped, cancellation may not be possible and the standard return process will apply.

To request cancellation, contact:

[beniwalh3004@gmail.com]

11. Cash on Delivery (COD) Refunds

For Cash on Delivery orders, refunds will be processed via:

  • Bank transfer
  • UPI
  • Store credit

Customers may be required to provide valid payment details.

Refund timeline: [6-7 business days]

12. Contact Us

For all return, refund, or exchange inquiries:

[LifeEase]
Email: [Beniwalh3004@gmail.com]